If you have a complaint
If you have a problem during your trip, you must inform your host or us who will do his/her best to solve the situation in the moment. Please contact us via mobile phone number or e-mail as soon as you are not 100% happy with anything. If your complaint is not resolved locally, please follow this up within 14 days of your return home. It is strongly suggested that you communicate any complaint to your tour Host without delay, if you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint during your trip and this may affect your rights under this contract. As legally required we have an Complaint Book available if you want.