Reservation Conditions

Booking conditions

Experience D’Ouro is a part of Torres e Barreira, Lda a company registered in Portugal with the VAT 510 387 799. We also hold a RNAVT 6795 (hereafter referred as DMC).
The following conditions, together with the information set out in the moment of the reservation form the basis of your contract with us. In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date), as the context requires and "lead name" means the person who makes the booking.
All contracts with us are made subject to these booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason.


Making a booking

You will be advised of the current price of the trip that you wish to book before your contract is confirmed. The price quoted is only valid for 10 days and for the exact tour that we quote (do not include change dates or experience/partners changes). Your booking is not confirmed until we have receive your deposit. We will not seek to vary this price except for reasons of “Price Force Majeure” once you have paid your deposit.


Prices and Availability

When you make your booking you must pay a deposit of the total trip cost.
All the reservations are only confirmed after your deposit being paid. Due to this before your booking is confirmed we reserve the right to increase or decrease the presented prices. At the time of booking, if there is a lack of availability in the specified property mentioned on the tour we will choose an alternative property within the same parameters, quality and price.


Transferring bookings

If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and any additional costs arising from the transfer. This change can have an extra fee (if requested by any of our partners).